Cancellation and Refund Policy
At Elite Finds, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be granted.
1. Order Cancellations
1.1 Before Shipment:
You may cancel your order without any penalty before it has been shipped. To cancel your order, please contact our customer service team as soon as possible at elitefinds9@gmail.com or 8375023731. Please provide your order number and any relevant details to expedite the cancellation process.
1.2 After Shipment:
If your order has already been shipped, it cannot be canceled. However, you may be eligible to return the product for a refund. Please refer to our Return Policy below for further details.
2. Returns and Refunds
2.1 Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within [insert number] days from the date of delivery.
2.2 Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Some health and personal care items
2.3 Return Process:
To initiate a return, please contact our customer service team at elitefinds9@gmail.com or 8375023731. with your order number and details of the product you wish to return. We will provide you with instructions on how to return your item.
2.4 Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days. Please note that shipping costs are non-refundable.
2.5 Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at elitefinds9@gmail.com or 8375023731.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at elitefinds9@gmail.com or 8375023731.ith details of the defect or damage.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Elite Finds
Email: elitefinds9@gmail.com